Pre-orders receive priority from our shipments and will be shipped as soon as we receive stock.
If you order several items on preorder that have separate availability dates all items will be shipped once the item with the latest release date is available.
If you would like to receive items as they arrive in stock you can pay separate shipping for each item but that is not covered under any free shipping promotion that may be running at the time.
If fulfillment is not possible due to shortages you will be given the option to pick another item at same value or request a refund.
We do not do refunds on pre-orders unless our supplier cancels our order through them, then we will issue you a refund if there are no other items you would like to get for the same value.
All pre-orders will be charged immediately.
No refunds due to damage during shipping Domestic and International - all of our items are packed securely with proper protective materials and are also insured via USPS.
All other merchandise returns must be requested within 7 days and will be charged a 10% restocking fee plus return shipping.
Free Shipping applies to all items that ship in one shipment.
Packaging and Paint Imperfections
Pops Toys cannot guarantee a mint box or paint job. We do our best to ensure our customers receive the best toys possible but cannot be held responsible for manufacturer defect or imperfect packaging. It is possible there may be shelf wear, fading, creasing, small cuts, or other SMALL imperfections. We will not ship anything severely damaged to any customer unless it is during a damaged box sale. Purchasing on Pops Toys N Stuff indicates you accept and understand this policy.
Domestic Shipping Policy
Orders are processed and shipped within 1-2 business days unless item purchased specifies an availability date.
Pops Toys N Stuff ships worldwide using USPS from our Delaware location and domestic orders should arrive between 2-14 business days depending on your location and possible weather conditions.
All orders receive tracking which will be provided within 24 hours of shipment leaving our facility via email.
International Shipping Policy
Please keep in mind you are responsible for any and all customs fees, duties, brokerage fees, or other charges necessary to deliver to your country. Please contact your local customs department for more information before placing your order and these charges cannot be altered by Pops Toys N Stuff.
We typically ship within 1-2 business days excluding Sunday when the post office is closed unless the item states a specific availability date.
Tracking is provided however is only available until it reaches customs.
Shipping time is 7-14 business days however that does not include the time it takes to clear customs which can take up to 60 days.
Incorrect Shipping Address or Refused Packages
Please ensure you provide the correct shipping information prior to placing your order with Pops Toys N Stuff. Once your order is placed we cannot guarantee an update can be made prior to your order shipping. Any packages returned to us due to incorrect shipping information or refused package will be charged a 20% restocking fee and original shipping fee will not be refunded. Please allow up to 14 days for your refund to appear in your account.